Refund and Return Policy
Effective Date: September 13, 2023
Thank you for your purchase on romainzante.com. In accordance with the Hamon Law of March 17, 2014, concerning consumer rights, we have established the following refund and return policy:
Right of Withdrawal: You have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to provide any justification or incur any penalties. If you wish to exercise your right of withdrawal, please inform us by email at firstname.lastname@example.org within this period.
Return Conditions: Returned products must be unused, in perfect condition, and in their original packaging, along with any accessories that may be included. You are responsible for appropriate packaging and the cost of returning the products. We recommend using a tracked or insured method for the return to ensure that the products reach us in good condition.
Refund: In the event of exercising your right of withdrawal, we will refund all payments received from you, including standard delivery charges, within 14 days from the receipt of the returned products. The refund will be made using the same payment method that was used for the initial transaction unless you expressly agree to a different method.
Exceptions: In accordance with the Hamon Law, the right of withdrawal does not apply to contracts for the supply of goods made to your specifications or clearly personalized. Therefore, amounts related to orders for original artworks are due in accordance with the contract established between Romain Zante and the client(s) commissioning the artwork.
Contact Us: If you have any questions or concerns regarding your right of withdrawal or the return procedure, please contact us at email@example.com.
We are committed to complying with current legislation on refunds and returns to ensure a transparent and fair shopping experience.
Please note that this refund and return policy may be subject to changes without prior notice. We encourage you to check it regularly for updates.
We appreciate your trust and cooperation.