Last Updated: September 12th 2023
Our address: 129B Rue Georges DUCROCQ, 57070 METZ, FRANCE.
1. Information Collection
1.1. Personal Information
We may collect personal information such as your name, email address, phone number, and similar information when you contact us through our contact form or when you make a purchase on our shop page.
1.2. Payment Information
When you make a purchase on our shop page, we collect payment information such as your credit card number or other billing information. Please note that we do not store this payment information and process it securely through third-party payment service providers.
1.3. Automatically Collected Information
We may also collect non-personal information when you interact with our website. This information may include your IP address, the type of browser you are using, your operating system, the pages you have visited, and other log data.
2. Use of Information
We use the information we collect solely for the following purposes:
- To respond to your requests and inquiries when you contact us through our contact form.
- To process and deliver your orders when you make a purchase on our shop page.
- To enhance and personalize your experience on our website.
- To inform you about updates, promotions, and other information related to our services, if you have opted to receive such communications.
3. Data Protection
We take appropriate security measures to protect your personal information from loss, unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
4. Sharing of Information
We do not share your personal information with third parties, except in the following cases:
- When necessary to process and deliver your orders, we may share your shipping information with carriers and delivery service providers.
- When required by law or when we believe in good faith that disclosure is necessary to protect our rights, our safety, or the safety of others, or to investigate fraud.
5. Duration of Data Retention
The personal data we process is retained for the durations presented below:
- Inactive account information: 3 years
- Data necessary for the processing of your order and the management of commercial contractual relationships: 3 years from the customer’s last active behavior, or, failing that, from the end of the contractual relationship. For accounting documents, 10 years from the close of the financial year.
- Pending orders: 7 days
- Failed orders: 1 day
- Canceled orders: 7 days
- Completed orders: 5 years
6. Your Choices
You have the right to request access, correction, or deletion of your personal information. You can also choose to opt out of receiving promotional communications from us by contacting us at firstname.lastname@example.org. Please note that we may retain certain information for record-keeping purposes and to comply with our legal obligations.
9. Contact Us