Privacy Policy

Last Updated: September 12th 2023

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website romainzante.com and use our services.

Our address: 129B Rue Georges DUCROCQ, 57070 METZ, FRANCE.

1. Information Collection

1.1. Personal Information

We may collect personal information such as your name, email address, phone number, and similar information when you contact us through our contact form or when you make a purchase on our shop page.

1.2. Payment Information

When you make a purchase on our shop page, we collect payment information such as your credit card number or other billing information. Please note that we do not store this payment information and process it securely through third-party payment service providers.

1.3. Automatically Collected Information

We may also collect non-personal information when you interact with our website. This information may include your IP address, the type of browser you are using, your operating system, the pages you have visited, and other log data.

2. Use of Information

We use the information we collect solely for the following purposes:

  • To respond to your requests and inquiries when you contact us through our contact form.
  • To process and deliver your orders when you make a purchase on our shop page.
  • To enhance and personalize your experience on our website.
  • To inform you about updates, promotions, and other information related to our services, if you have opted to receive such communications.

3. Data Protection

We take appropriate security measures to protect your personal information from loss, unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing of Information

We do not share your personal information with third parties, except in the following cases:

  • When necessary to process and deliver your orders, we may share your shipping information with carriers and delivery service providers.
  • When required by law or when we believe in good faith that disclosure is necessary to protect our rights, our safety, or the safety of others, or to investigate fraud.

5. Duration of Data Retention

The personal data we process is retained for the durations presented below:

  • Inactive account information: 3 years
  • Data necessary for the processing of your order and the management of commercial contractual relationships: 3 years from the customer’s last active behavior, or, failing that, from the end of the contractual relationship. For accounting documents, 10 years from the close of the financial year.
  • Pending orders: 7 days
  • Failed orders: 1 day
  • Canceled orders: 7 days
  • Completed orders: 5 years

6. Your Choices

You have the right to request access, correction, or deletion of your personal information. You can also choose to opt out of receiving promotional communications from us by contacting us at contac@romainzante.com. Please note that we may retain certain information for record-keeping purposes and to comply with our legal obligations.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control the use of cookies through your browser settings.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page along with the date of the last update.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at contact@romainzante.com.